Frequently asked questions
General
What is this platform?
It is two products sharing one database: an AI resume builder and job board for candidates, and a full applicant tracking system for employers. Candidates apply, employers manage the pipeline, and assessments happen in the same place.
Is it free to get started?
Yes. Candidates get three resumes and ten AI actions a month at no cost, and employers can post two jobs on the Starter plan without entering a card.
Do I need an account to browse jobs?
No. Job listings and company profiles are public. You need an account to apply, save jobs or see your AI match score.
Pricing
How does billing work?
Plans are monthly or yearly and renew automatically. Yearly billing is roughly two months cheaper. You can change or cancel at any time from your billing page.
What happens if I cancel?
You keep full access until the end of the period you have already paid for, then drop to the free plan. Nothing is deleted — your data stays, some features just lock.
Which payment methods do you accept?
Card via Stripe, plus PayPal, Paystack, Razorpay, Flutterwave and Mollie depending on your region. Bank transfer is also available: upload your receipt and an admin verifies it, usually within one business day.
Do you offer refunds?
Contact support within 14 days of a charge and we will look at it. Partial periods are generally not refunded once a plan has been used.
Candidate
Will my current employer see my profile?
Only if you make your profile public. By default your profile is private and visible only to employers whose jobs you have actually applied to.
What is an ATS score?
A 0-100 estimate of how well your resume will survive automated screening: whether the structure parses cleanly, whether the keywords in the job description appear, and whether your achievements are quantified. Above 80 is strong.
Can I import my existing resume?
Yes. Upload a PDF, DOCX or TXT and we extract your experience, education and skills into your profile so you are not retyping anything.
Do I need my own AI key?
Yes, and that is deliberate. You connect a key from OpenAI, Anthropic, Google, Groq or a local model. Your text goes to your provider under your account, and you see exactly what each action costs.
Employer
How do quizzes and interviews work?
Build a quiz or an asynchronous interview once, then send it to any candidate from their application card. Quizzes score themselves; interview answers — text, video or audio — come back for you to review and score.
What is a branded mini-site?
On the Professional plan your careers page lives at your own subdomain with your logo, colours and custom CSS. Point a custom domain at it and candidates never see our branding at all.
Can I invite my team?
Yes. Invite recruiters who can manage candidates and send assessments, or viewers with read-only access. Only the account owner can see billing.
How does AI candidate ranking work?
It reads each applicant's resume against the job requirements and returns a ranked list with a one-line reason per candidate. It is a starting point for triage, not a hiring decision.
Technical
What do I need to self-host this?
PHP 8.4, MySQL 8 or MariaDB, and the ability to set one cron job. It runs on standard shared hosting — cPanel, CyberPanel, DirectAdmin or Plesk, on Apache or LiteSpeed.
Where are uploaded files stored?
Outside the web root, and served through a PHP controller that checks permissions first. Nothing a user uploads is ever directly reachable by URL.
How do background jobs run without a worker process?
Everything asynchronous — email, exports, AI ranking, backups — goes into a database queue that a single cron job drains every minute. No daemons, no Redis.
Still stuck? Email support.